Privacy Policy

1. What we collect

We collect the following when you create an account and when you book:

• Account details: first and last name, email address, mobile number.
• Verification and contract details: national ID or Iqama number, date of birth, nationality, marital status.
• The photo of your driving licence that you upload to your profile.
• Booking details: the car, delivery and return times, the delivery and collection points on the map and their addresses, add-ons, and your notes for the driver.
• Payment status, the transaction reference and any promo code used. We do not store your card number or full card details in our systems.
• Your messages on the support page and our team’s replies.
• Limited technical data created by use, such as device and browser type and error logs, to run and protect the site.

2. Why we collect it

We use this data for these purposes only:

• Creating your account and checking you are eligible to rent before the car is handed over.
• Carrying out the booking: pricing it, taking payment, preparing the rental agreement, and delivering and collecting the car at the points you chose.
• Contacting you about your booking: confirming the appointment, payment reminders, fine notifications, and answering your inquiries.
• Meeting our obligations under the laws of the Kingdom, including traffic, accounting and ZATCA requirements.
• Protecting the service from misuse and improving the experience on the site.

3. Who processes your data

We use service providers who process your data only as far as their work requires, under agreements that oblige them to protect it and not use it for their own purposes:

• Payment gateway: taking payments and issuing refunds. Your card details are entered on the gateway’s own page and never pass through our systems.
• Map provider: showing the map and turning the point you drop into a readable address.
• Email provider: sending confirmations, account verification and password reset messages.
• Cloud storage provider: keeping the documents you upload, such as your driving licence photo.
• Authorities and insurers: where there is an accident, a traffic fine or a legal request.

4. How documents are protected

Your driving licence photo and any other document you upload are kept in private storage that is not open to the public and cannot be reached through a direct link.

Only authorised staff who review bookings and prepare rental agreements can view these documents, and only as far as their work requires. Traffic to and from the site is encrypted.

5. How long we keep it

We keep your account details for as long as your account exists. Booking and invoice records are kept for the period required by accounting and tax rules in the Kingdom, then deleted or stripped of anything that identifies you.

Your driving licence photo is deleted once it is no longer needed, or at your request, unless keeping it is necessary for an open claim or legal process.

6. Cookies

We use the cookies the site needs in order to work: keeping you signed in, remembering your language, and saving your booking draft in your browser so you do not lose what you entered.

You can clear these from your browser settings, but parts of the site — signing in and booking among them — will not work without them.

7. Your rights

You can ask us at any time to:

• Give you access to the data we hold about you, and a copy of it.
• Correct anything that is wrong or incomplete — you can edit most of your details yourself on the profile page.
• Delete your data or your account, as far as that does not conflict with a legal obligation or an open booking.
• Withdraw your consent to any use of your data beyond carrying out your booking, such as marketing messages.

8. Changes to this policy

We may update this policy as the service or the rules change; the date of the last update is shown at the top of this page. We will tell you about significant changes by email.

9. Contacting us about your privacy

To make any request about your data, add a new inquiry from the support page or write to no-reply@ezejar.com. We reply within a reasonable time to the email on your account.